Terms of Service

1. Acceptance of these terms

By using this website, you agree to these terms. If you don’t agree with them, please don’t use the site. When you engage us for services, the specific written agreement for that job also applies (see Section 3).

2. What we do

Powers Computing is an IT services business based in Albany, New York, serving homes and small businesses across the Capital Region — on-site and remotely. Our services include computer repair and support, networking and Wi-Fi, custom PC builds, and small-business IT and managed support. The exact services for your situation are confirmed with you before work begins.

3. The website vs. your service agreement

This website and these terms are informational. They are not the binding service contract for any particular job. The specific scope, price, and terms of any work we do for you are confirmed in writing for that engagement — in a quote, work order, or service agreement you approve before work starts. If anything in a signed service agreement conflicts with these website terms, the signed agreement controls for that job.

4. Quotes, estimates & pricing

We publish real rates on our website and we’ll tell you the number before we start, not after. Keep in mind:

• Estimates are estimates. A quote or estimate is our good-faith projection based on the information available at the time. The actual time and cost can change once we see the full picture of a problem.
• Scope changes are confirmed first. If a job turns out to need more than was quoted, we’ll tell you and get your approval before doing the additional work or charging for it.
• Published rates may change. Posted prices and rates may be updated over time. The rate that applies to your job is the one we confirm with you for that job.
• On-site visits have a one-hour minimum. For on-site work at your home or business, we bill a minimum of one hour of labor per visit. Time beyond the first hour is billed as stated in your quote or our published rates.
• Missed or cancelled appointments. If you cancel or reschedule a scheduled appointment on short notice, or aren’t available when we arrive for a confirmed on-site visit, we may charge a fee to cover the reserved time. Any such charge is disclosed in your quote or appointment confirmation before it applies.

5. Payment terms

Unless we agree otherwise in writing, payment for services is due when the work is completed, per the invoice for that job. Custom PC builds and larger projects may require a deposit or payment for parts up front. Managed and recurring plans are billed on the schedule stated in your plan. Specific payment terms, accepted methods, and any late-payment terms are set out in your quote, invoice, or service agreement.

6. Your responsibilities

To do good work, we rely on you to:

• Back up your data. Repairs, builds, and configuration changes carry an inherent risk of data loss. You are responsible for backing up important files before work begins. We’ll take reasonable care, but we can’t be responsible for data that wasn’t backed up.
• Give us safe, lawful access. Provide the access, credentials, and information we need to do the work, and confirm you’re authorized to grant access to the systems and accounts involved.
• Give us accurate information. The quality of our work depends on the accuracy of what you tell us about your systems, history, and needs.
• Use the work lawfully. Don’t ask us to do anything unlawful, and use what we deliver only for lawful purposes.

7. Third-party products & services

Our work often involves third-party hardware, software, and services — for example, computer parts, operating systems, network equipment, cloud accounts, and software licenses. Those products and services are covered by their own manufacturer or vendor warranties and terms, not by us. We pass along manufacturer warranties where they apply, but we don’t manufacture these products and aren’t responsible for defects in them or for changes a third party makes to its own service.

8. No guarantee of specific outcomes

We bring real expertise and we stand behind our work, but technology is unpredictable. We don’t guarantee that a specific problem can always be solved, that any system will be entirely error-free or secure, or that we’ll achieve a particular result, except where we’ve expressly promised so in writing for a specific job. Where a diagnosis shows that a fix isn’t practical or worthwhile, we’ll tell you straight.

9. Free guides and self-help content

From time to time we publish free articles, guides, and other self-help content on this website — for example, in our Self-help section. This material is provided for general information only. It is not professional, technical, security, financial, or legal advice for your specific situation, and it is not a substitute for a diagnosis or service performed for you.

Technology, software, and online threats change quickly, and what is right for one setup may be wrong for another. You use this free content at your own discretion and risk. To the fullest extent permitted by New York law, Powers Computing is not liable for any loss or damage arising from your reliance on free content published on this site. If you want advice you can rely on for your own systems, contact us and we’ll help you directly.

10. Disclaimer of warranties

This website is provided “as is” and “as available,” without warranties of any kind. Our services are performed with reasonable skill and care.

To the fullest extent permitted by New York law, and except for any warranty we expressly give you in writing for a specific job or product:

EXCEPT AS EXPRESSLY STATED IN WRITING, POWERS COMPUTING DISCLAIMS ALL IMPLIED WARRANTIES WITH RESPECT TO ITS SERVICES AND ANY GOODS IT SELLS OR BUILDS — INCLUDING CUSTOM PC BUILDS AND PARTS — INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTY OF NON-INFRINGEMENT.

Manufacturer warranties on parts and products, where they apply, are described in Section 7 and are not affected by this disclaimer. Some warranties can’t be disclaimed under applicable law, and nothing in these terms limits any rights you have that can’t legally be waived.

11. Limitation of liability

To the fullest extent permitted by New York law:

• Powers Computing will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption, arising out of or related to this website or our services.
• Our total liability for any claim arising out of a particular job will not exceed the amount you paid us for that specific service.

These limits do not apply to liability that can’t be limited under applicable law — including our own gross negligence, willful misconduct, or fraud. Because some states don’t allow certain limitations, parts of this section may not apply to you.

12. Website content & intellectual property

The content on this website — including text, logos, the Powers Computing name and mark, graphics, and design — is owned by Powers Computing, LLC or used with permission, and is protected by intellectual-property laws. You may view and use the site for your own personal, non-commercial purposes, but you may not copy, reproduce, or reuse our branding or content for commercial purposes without our written permission. Third-party names and logos shown on the site belong to their respective owners and are used to identify the technologies we work with, not to claim endorsement or affiliation.

13. Governing law

These terms, and any dispute relating to this website or our services, are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. You agree that the state and federal courts located in New York are the proper place to resolve any such dispute, except where a signed service agreement specifies otherwise for a particular job.

14. Changes to these terms

We may update these terms from time to time as our business or the law changes. When we do, we’ll revise the “Last updated” date at the top of this page. Your continued use of the website after changes are posted means you accept the updated terms.

15. Severability

If any part of these terms is found to be unlawful, void, or unenforceable, that part will be limited or removed to the minimum extent necessary, and the remaining terms will stay in full force and effect.

16. Contact us

Questions about these terms? Reach us directly: